Frequently asked question!

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Frequently asked question!

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About Our Earrings

Are your diamonds real?

Yes. We offer both lab grown and natural diamonds, and both are real diamonds with identical sparkle, hardness, and durability. Every diamond comes with certification.

Do you sell only earrings?

Yes — Diamore Luraya specializes exclusively in diamond earrings. This lets us focus on perfect design, comfort, and brilliance for every pair.

Are your earrings hypoallergenic?

All our earrings are crafted in gold and premium metals that are safe for sensitive ears.

Diamond Education

What is the difference between lab grown and natural diamonds?

Lab grown diamonds have the same physical and chemical properties as natural diamonds. They differ only in origin — lab grown are created in a controlled environment, while natural diamonds are formed over billions of years in the earth.

Do lab grown diamonds sparkle the same as natural diamonds?

Absolutely. Both sparkle with the same fire, brilliance, and clarity.

Are your diamonds certified?

Yes. Every diamond is certified by leading gemological laboratories such as IGI, GIA, or GCAL.

Orders & Shipping

How long does shipping take?

Shipping times vary based on your location. You will receive an estimated delivery window at checkout and a tracking number once your order is shipped.

Do you offer free shipping?

If your store offers free shipping, you can say:

Yes, we offer free shipping on all orders.

Do you ship internationally?

Yes, we ship worldwide. Shipping rates and times will be displayed at checkout.

Will I receive tracking information?

Yes. You will receive a tracking number via email once your order has been dispatched.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery for eligible, unworn items in their original packaging. For details, visit our Return & Exchanges page.

Are custom or made-to-order pieces returnable?

Custom-made, made-to-order, and personalized pieces are final sale and cannot be returned.

Can I return or exchange worn earrings?

For hygiene reasons, worn earrings cannot be returned.

Care & Cleaning

How do I care for my diamond earrings?

Clean them regularly with warm water, mild soap, and a soft brush. Store them in their original box and avoid contact with harsh chemicals.

Do you offer cleaning or maintenance services?

If yes, we write it. If not, we say:

While we do not offer in-house cleaning services, we provide detailed care instructions to keep your earrings sparkling.

Get in touch

Have questions about your order, or a general enquiry?