Refund policy
Returns & Exchanges
We want you to love your Diamore Luraya items. If your purchase isn’t quite right, we’re here to help.
Return Eligibility
You may request a return or exchange within 30 days of delivery. Items must be:
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Unworn and in their original condition
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In their original packaging, with all certificates and accessories
Damaged, Defective, or Incorrect Items
Please contact us at info@diamoreluraya.com within 48 hours of delivery if your item arrives damaged, defective, or incorrect. We’ll arrange a replacement or repair at no cost to you.
How to Start a Return or Exchange
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Email info@diamoreluraya.com with your order number and reason for the return or exchange.
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We’ll confirm eligibility and send you a return authorization and prepaid return label.
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Pack your item securely in its original packaging, including all certificates and accessories, and send it back using the provided label.
Return shipping is free.
Refunds
Once we receive and inspect your return, we’ll notify you of approval and issue your refund to your original payment method. Please allow 3–7 business days after the refund is issued for it to appear in your account, depending on your payment provider.
Exchanges
To request a different style, metal, or size, include your preferred replacement in your email. Exchanges follow the same eligibility requirements as returns. Once we receive and approve your original item, we’ll process your exchange and ship your new piece.
Need Help?
For questions about returns, exchanges, or product care, email info@diamoreluraya.com.